Patio-Furniture-Cushions Policy
Please carefully read the information below before making a purchase. By placing an order with us you are agreeing to the terms and conditions specified. A complete understanding of our company policies will insure a successful business relationship in the future.
Please Contact Us or call @800 334 1502
Terms of Payment:
We accept MasterCard, Visa, Discover, and American Express. We also accept payments via Pay Pal orders or you may request a Pay Pal invoice to be sent to your email. Payment in full is required at the time your cushion order is placed. This is needed to insure that your order immediately goes into production and is shipped when completed.
Swatch Sample Request:
We offer 10 fabric swatches for $10.00, once you place your cushion order with us the money is credited to your order.
Please Contact Us or call 800 334 1502 to order fabric samples.
Fabric Disclaimer:
Many of the fabric images shown on our website have been individually scanned in an attempt to represent colors most accurately. Please be aware that actual fabric colors may differ due to conditions such as visual perception, dye lot variations, and video monitor settings/properties.
Order Changes, Cancellations, and Returns:
After we receive and process you order and email confirmation will be sent to you. Please carefully check the accuracy of all the information and report any corrections within 24 hours. Any cancellation or changes to an order which is already in production is subject to a 25% restocking fee + the shipping charges. Special order fabrics or custom size cushion orders may not be canceled for any reason. We cannot be held responsible for shipping delays beyond our control. Returned orders are subject to a 30% restocking charge plus all shipping charges incurred. Special order fabrics and custom sizes may not be returned for any reason.
A half inch varience is possible and should be expected
Cancellations. Orders MAY NOT BE CANCELLED after production has started. Special order fabrics or custom size cushion orders may not be canceled for any reason. We cannot be held responsible for shipping or any delays beyond our control
Returns. All cushions are made to order and are not returnable or refundable. Special order fabrics and custom sizes may not be returned for any reason.
To be eligible for a return, the cushions need to be unused and a 30% restocking fee will apply. The customer is responsible for all return shipping expense. You may not return any items after they have been in your possession for 10 days or more.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Items that are never eligible for return:
- custom orders in which the customer supplied the measurements
- special order fabric orders
- gift cards
- cut fabric yardage purchased
- items on sale
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Lindsay@patio-furniture-cushions.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lindsay@patio-furniture-cushions.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 1318 West G St, Elizabethton TN 37643.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at Lindsay@patio-furniture-cushions.com or call 800 334 1502 for questions related to refunds and returns.