Our Customer Protection Guarantee.
If you are not satisfied with the quality of the cushions you receive, you may return unused cushions for a full refund. Sorry custom sizes are not returnable. We are not responsible for color variations of fabric. Some monitors will distort the fabric colors. If you are not sure please ask one of our knowledgeable people for a verbal description of your selection. No returns for fabric color, we are cannot be responsible for fabric choices.
Simply contact our office at 800 334 1502 or email from our website for return instructions.
When measuring your cushions please be positive of the sizes you supply to our customer service representative. All cushions are made to order to the sizes you provide. If cushions are made to the wrong size we will gladly help you correct the problem, however, size issues are not specifically covered by this guarantee.
Workmanship Guarantee. We will repair or replace at no charge any defective seam or zipper within three (3) years on Premium Fabrics from date of purchase . Deluxe fabrics workmanship is guaranteed for six months. In case of needed repair, customer must ship the a washed cover to our factory along with a check for $12.50 (return postage) per cushion.
Price Guarantee. We guarantee our prices are the best available, you will not find a better price on the same product. Shipping costs are not included in this guarantee. This guarantee does not cover fabric.
Fabric Guarantee. Fabrics are guaranteed by the specific manufacturer (mill) for the value of the fabric only, labor to replace is not covered. Deluxe fabrics are guaranteed for six (6) months from date of purchase, Premium Sunbrella Fabrics are guaranteed for five (5) years from date of purchase.
Shipping Charges. Are not covered by this guarantee. Customers must pay all shipping to and from our factory.
Cancellations. Orders MAY NOT BE CANCELLED after production has started. Special order fabrics or custom size cushion orders may not be canceled for any reason. We cannot be held responsible for shipping or any delays beyond our control
Returns. All cushions are made to order and are not returnable or refundable. Special order fabrics and custom sizes may not be returned for any reason.
“Covers Only” Guarantee. We do guarantee the fit of our “covers only” option. Only because we do know what kind of shape you current fill is in. All “covers only” order or non returnable and non refundable. We will always help you find a reasonable solution if the covers do not fit your current fill.
A half inch to inch variance is possible and should be expected
Our mission is to make every customer happy and supply quality products.